This driver was two hours late! There was 4 of us, and with the international flight, customs even when we arrived 15 minutes early
and going through the gauntlet of drivers holding out plaques without our name, after an exuberant number of phone calls to the company, who would hang up when it rang - never would I recommend this. In fact I would give it a zero, but it wouldn't accept it.
When I finally got through - 15-20 minutes later a 'person' showed up with a piece of paper with my name scribbled in ink on it, when I asked him why he was so late, he never responded. Argh! I forgot how frustrated I was with this company and how horribly wrong it started out our wonderful 3 week vacation... DO NOT RECOMMEND!
For someone like us, arriving here without knowing anyone, this was a great thing to do, the driver had our names on a placard, and greeted us in the arrival hall of the airport, took our luggage and took us to the hotel. A few times I thought the driver was going to sleep driving on the way to the hotel, but thank good nothing happened. For on the way back, the driver arrived at the hotel exactly on time and took us back to the airport. Rome airport is a long way out of the city so this was the best way.